Desktop Support Assistant
Frontline role for organized, people-focused candidates. $60,300-$78,800 yearly, full benefits, onsite with hands-on support tasks. No certifications needed.
Day-to-Day Responsibilities and Core Tasks
The Desktop Support Assistant is expected to be onsite full-time, Monday to Friday, providing non-technical frontline help for the IT Desktop Team.
Key duties include transferring equipment, setting up and preparing computers and peripherals at user desks, as well as responding quickly to urgent on-site requests.
You also play a part in asset management. This involves tagging devices, updating related databases, and preparing hardware for recycling while ensuring accurate documentation.
You’ll greet end users at the IT front desk, capture their needs, and help facilitate solutions, always escalating more complex issues to technical staff.
This position is crucial for keeping IT support running efficiently and maintaining a high level of organization and customer service in the workspace.
Benefits and Upsides
One significant advantage is the salary range, offering between $60,300 and $78,800 CAD per year, making it appealing for entry-level support roles.
This position also includes comprehensive health, dental, and vision benefits, as well as three weeks of paid vacation and ten paid sick days each year.
Drawbacks and Considerations
The role is strictly onsite, five days a week, with no option for remote work. This might not suit those seeking flexible or hybrid arrangements.
It is also a non-technical position, so individuals looking for hands-on technical troubleshooting may not find enough challenge or advancement here.
Overall Verdict
The Desktop Support Assistant position is ideal for organized, customer-service-oriented individuals seeking steady employment with a reputable company and competitive salary plus benefits.
If you value onsite interaction, reliable hours, and a clear set of responsibilities in a supportive environment, this role is well worth considering.